Technical Issues
Account issues
If you have any accounts issues contact our support team at contact.rubywilvillage@gmail.com.
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For password resets, simply click forgot password and follow the instruction which allocate you to check your email address and follow the links through to reset the password.
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If promo codes arent on your account for verification please contact our support team contact.rubywilvillage@gmail.com for further context to what the issue may be.
Browser Issues
Clearing Your Browser Cache
If you are experiencing problems displaying RubyWil Village Pages, clearing the browser cache is a good first step to try to resolve the issue.
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What is a cache?
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Each time you access a web page, your web browser stores a temporary copy of the files needed to display the web page to you. Those temporary files are called the browser cache.
If your cache is not updating properly or if it’s stuck, you could be viewing an older version of some of the supporting files that run your Edublogs site.
If you clear the cache, this will force your browser to fetch all of the files for a website again, so you will see the most recent version of the page.
Instructions for clearing your browser cache will be different for each browser and version. Click the URL for further instructions
Website issues
For any bugs or website issues that you may encounter please dont hesistate to contact our support team contact.rubywilvillage@gmail.com. Once verified by our team we will send out a promo code to you to show you our gratitude for being able to identify such issues we appreciate you.