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Order Issues
Wrong item received?
If the incorrect item has been sent to you we do advice to contact our team for better support at contact.rubywilvillage@gmail.com and we will pay for the delivery of the incorrect item that was sent and the delivery charges for you to send back the incorrect item that was sent to you with a promo code for your troubles.
Missing Item?
If your missing an item simply contact our team contact.rubywilvillage@gmail.com, simply send the order number and receipt so we can verify your purchase and to get that missing item to you as soon as possible.
Faulty Item?
If you've received a faulty item, contact us at contact.rubywilvillage@gmail.com and our team will get in touch with you to follow through the next steps of what to do.
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